Refund & Cancellation Policy

Cancellations

You can cancel your Squishly Pro subscription at any time — from your account’s Billing page or by emailing support@squishlyapp.com. When you cancel, your subscription stops renewing and you keep Pro access until the end of the current billing period. No lock-in.

14-day money-back guarantee

If a new Squishly Pro subscription isn’t for you, you can get a full refund within 14 days of purchase — request it yourself from your account’s Billing page (it’s instant when you qualify), or email us.

Because Pro includes monthly AI credits that cost real money to run, the money-back guarantee applies while you’ve used no more than 20 of your monthly plan credits. Beyond that, you’ve received substantial paid value, so an automatic refund no longer applies — but you’re always welcome to contact us and we’ll review your situation fairly.

What isn’t refundable

• AI credits you’ve already used — spent credits reflect real processing cost and can’t be refunded.
• Purchased credit packs — one-off credit purchases are non-refundable once bought (and they never expire, so there’s no rush to use them).

Digital access & your statutory rights

Squishly gives you immediate access to a digital service. By starting to use Pro right after purchase, you ask us to begin the service immediately and acknowledge that, where a statutory “cooling-off” withdrawal right would otherwise apply, it no longer applies once you’ve started using the service. This does not affect the voluntary 14-day money-back guarantee above, or any rights that can’t be waived under your local law.

Renewals

Subscriptions renew automatically until cancelled. Paddle emails you a receipt for every charge, and a reminder before annual renewals. If you’re charged for a renewal you didn’t intend, contact us and we’ll review it.

How refunds are issued

Payments and refunds are handled by Paddle, our Merchant of Record. Approved refunds go back to your original payment method; the time to appear depends on your bank or card provider (typically 5–10 days).

Contact

For any billing question, email support@squishlyapp.com.